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Frequently Asked Questions
1. How Can I Become a Member of Sincanli B2B System?

To become a member of the Sincanlı B2B system, you need to click on the 'Dealer Application' button at the top right of the homepage, fill in the required fields and register. Then our Customer Represent will return to you.

2. How Do I Login to Sincanlı B2B System?

You can easily log in to the Sincanlı B2B system by clicking the 'Dealer Login' button on the homepage with your e-mail address and password.

3. I Forgot My Password What Should I Do?

If you have forgotten your password, you need to click on the 'Dealer Login' button on the homepage and enter the 'Forgot Password' section in the section that opens. Then you need to enter your  registered e-mail address in our system in the field  'E-mail Address' and click to reset password. After receiving the new password to your e-mail address, you can easily log in.

4. Can I place an order without being a member?

Sincanli.com is a dealer sales system and the order process does not take place without becoming a commercial member. Individual and Retail sales are not available.

5. How to Search Products?

In order to access easily to the product you want in the Sincanli B2B system, you can easily find the parts you looking for via search engine  by typing the model number, original (OE) number or Product name.

6. How Can I Add the selected Product in to My Cart?

You can easily add the product you have selected in the Sincanlı B2B system to your cart by clicking to 'Add' button. If you want, you can click once on the product cart then you can see  more detailed and larger image and add it to My Cart.

7. How Can I View the Products in My Cart?

To view the products you have added to your cart, you can access your active cart or all your carts by clicking the "My Cart" button on the top right of the Sincanlı B2B screen.

8. How can I place order for the products in My cart?

To complete the order of the products in your cart, you must first open your active cart. On this screen, after reviewing the accuracy of your address information, you can select the desired shipment options. If you wish, you can also inform a special note by clicking the "add description" button. After confirming your order, an e-mail will be sent to your e-mail address defined in the system, where you can see the number and content of your order.

9. Can I ship to a different address?

You can arrange shipment delivery to the different address by entering the delivery address and authorized person information on your order confirmation screen.

10. Can I make changes to my offer?

Adding and Removing Products not allowed on approved orders.

You should contact with your customer represent.

Ürün detay kısmındaki ürün geçmişi alanında aldığınız ürünün iade talebini oradan oluşturabilirsiniz.

11. How can I cancel my offer?

You can cancel through the system before the order approval takes place.

14. Sipariş takibimi nasıl yapabilirim ?

Siparişiniz kargoya teslim edildikten sonra takip kodunuz Üye Panelinizde  Siparişlerim bölümüne yansıtılmaktadır. 

15. Bunların Dışındaki Diğer Konularda Nasıl Yardım Alabilirim?

Sincanlı B2B programı ile ilgili sorularınız için (90) 216 471 1354(Pbx) telefon numaramızdan firmamız yetkililerine ulaşabilir, kargo ve sipariş sorgulamalarınız için 0534 501 7911 whatsapp danışma hattımıza mesajınızı iletebilirsiniz.